IT systems is an important role in business operations, regardless of whether the business is large or small, or what technology it uses?
In large organizations and businesses, there will often be separate IT departments, IT Managers and Helpdesk departments. When a problem occurs, users will contact the IT department to report the problem. Depending on each incident, the IT Helpdesk team will then either remotely log in to the computer, investigate and handle it, or come directly to handle it.
Once the problem has been resolved, the error history and resolution are compiled into a solution and will be saved in the database to help the IT Manager make decisions on handling similar or possible problems. improvements and upgrades. It even helps users rely on the database to handle similar problems themselves if they encounter them next time.
In business organizations and small and medium-sized companies, sometimes IT teams are not professionally trained or do not have support tools like large organizations. Therefore, the IT department of a small business often has problems handling user requests, such as:
Process requests sequentially instead of determining need and priority.
Processing is slow, often postponing or even ignoring requests.
Repeated handling of the same type of request…
The above extremely important factors are one of the reasons why small and medium-sized companies and organizations should use IT Helpdesk services and IT Outsource services to promote the effectiveness of support. IT, as well as improving the performance of the IT system in particular and the entire organization in general.
Outsourcing IT services helps businesses save a lot of costs and human resources and ensures that the business's IT equipment always operates stably, without problems during work.
There is no need to equip working tools and arrange a working position.
There are staffs your office like the company's IT team. In addition, there is also an IT team, always ready to respond when needed or request remote repairs, so you don't have to waste time waiting like a company. True full-time IT.
A monthly payment is usually lower than an employee's salary.
Businesses only need to sign a maintenance contract.
When the system has stabilized, you can consider stopping the service.
No need to pay other salaries and allowances.
Enjoy incentives when implementing network solutions or services, products provided by service companies and receive free consultation.
When a problem arises, it is not just the staff in charge sent by the service company to resolve it, but then a group of people discuss solutions together.
When using VPCTech's IT service, customers do not need to spend time, effort and money on IT management and do not need to worry about monthly salary or insurance, holiday bonuses or salary 13th for IT staff.
Therefore, businesses do not need to worry about IT expertise and do not need to worry about IT human resources, but customers still have an effective, professional IT team as desired.
Address: Floor 5th. TTM BUILDING, 309 Bạch Đằng Street,
Gia Định Ward, Ho Chi Minh City, Vietnam
Hotline: 08.3304.3369
Email: info@vpctech.vn
Website: https://vpctech.vn